FAQs

I received damaged products, what now?

If you receive your essentials defective or damaged, please notify us within 24 hours of the arrival date. Send an email to customercare@essentialdiamondsco.com . Please list your order number as the subject of email, include a brief description along with a CLEAR photo of both the condition of the box along with the product. Also include if you would like to receive a refund or a replacement.  

Can I modify or cancel my order?

Please notify us within 2 hours of your order placement for any modifications or cancellations. Email customercare@essentialdiamondsco.com. Please list your order number as the subject of email, along with your request. 

What if it's after the window closes?

Unfortunately do to the type of products that we offer, we are unable to accept them back.

When will I receive my refund?

Please allow 7-10 business days for the funds to appear back on your original form of payment. Times may vary depending on your bank. 

When will I receive my tracking number?

After payment has been authorized and processed, please allow 7-10 business days for your order to be fulfilled and shipped. Even though we try to get orders fulfilled and shipped as soon as possible, we often pour our candles to order and create our waist beads with intent. Please bare with us.

It's been a week and I still don't have a tracking number! 

If your order is coming first class mail through the post office, these packages often don't receive a tracking number. Due to the lack of tracking number we DO NOT offer insurance on this package therefore no replacement or refund can/will be issued. However if this is not the case, send an email to customercare@essentialdiamondsco.com for further assistance.